Account Closure & Withdrawals

Last updated: 29 May 2026 · How to withdraw funds and close your Traclie account.

Your money is yours. This page explains how withdrawals work and how to close your account. Withdrawals and closures are handled in line with our Terms, AML/CTF obligations and Australian Consumer Law.

Withdrawals

You can request a withdrawal of available (cleared, non-bonus) funds at any time.
Withdrawals are paid only to a verified bank account in your own name — by bank transfer (no credit cards).
We must verify your identity before your first withdrawal, as required by the AML/CTF Act 2006 (Cth).
We do not charge a withdrawal fee, and there are no hidden charges from us. Your bank may apply its own fees.
Withdrawal requests are normally processed within 1–5 business days; your bank may take additional time.
If a withdrawal is delayed for verification or source-of-funds checks, we will tell you why and what we need.

Closing your account

You can close your account at any time via the Contact page.
Before closing, withdraw any available balance. We will help you withdraw a genuine, verified balance, subject to checks required by law.
If you are closing your account because of gambling harm, consider self-exclusion or BetStop instead, which prevent you re-opening an account during the exclusion period.

Dormant & inactive accounts

If your account is inactive for an extended period, we will contact you about any remaining balance and handle it in accordance with applicable Victorian and Commonwealth unclaimed-money law.

If something goes wrong

If a withdrawal or closure is not handled as expected, raise it through our Complaints & Dispute Resolution process.